Kolkata: Taking
cue from the Centre’s digital push, West Bengal government on Wednesday
launched a one of its kind software that would allow people residing in
villages to connect with Gram Panchayats online. Bengal Panchayat and Rural
Development Minister Subrata Mukherjee inaugurated the e-service that would
enable villagers to look up for answers online, meet their queries and even
lodge complaints. The newly launched Gram Panchayat Management System (GPMS) is
a part of the state government’s e-Governance initiatives.
The Grievance
Redressal Management System will be accessible using a computer or through a
smartphone. All one has to do is fill up the tabs provided on the website to
solve any query they might have. Alternatively one can also dial up a toll free
number provided on the website and state their problem.
Once the
issue is enrolled the user will immediately receive a docket number along with
the answer in a text message to one's phone number. The docket number can be
used in the website to keep a track of the questions. The West Bengal
government has also assured speedy assistance to all every complaint that is
filed, regardless of the village or district.
“All the
issues will be resolved within seventy four hours from the time of lodging a
complaint. The software aims to bridge the gap between the rural population and
the Panchayat,” Mukherjee said while addressing the media during the launch of
the programme.
The website
which presently runs on an English database will soon turn bilingual to adhere
to the rural people of Bengal. This software will also keep the records of the
users confidential, thus ensuring the villagers can voice out their problems
without any hesitation. The software is currently being tested for further use
and will be fully functional from this coming August.
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